Trading with myTrack: Frequently Asked Questions

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Frequently Asked Questions about online trading

  1. When will I be able to trade?
  2. How will I be able to trade? Will I be able to trade over the phone and via the web?
  3. How much will I have to pay for my trades?
  4. What about margin trading?
  5. How much money is needed to open an account?
  6. How quickly will I get a confirmation? Will I be notified via e-mail?
  7. What kind of support can I expect?
  8. Sometimes I have problems trading through my on-line broker.  How do you avoid these problems?
  9. What can I look for in the future?
  10. What other details can you give me?
  11. How do I complete an application for a new account?
  12. Which securities can I trade?
  13. What type of account protection do you provide?
  14. What type of orders can I place?
  15. How can I fund my account?
  16. Do you accept money orders, bank drafts, and cashier's checks?
  17. What are the wiring instructions?
  18. To whom should I make out a personal check?
  19. What are your policies about when initial funds clear?
  20. What if I am a resident of a country other than the U.S.?
  21. Do you offer checkwriting privileges?
  22. How do I withdraw money from my account?
  23. What should I do if I have a question regarding activity in my account?

 

When will I be able to trade?
You will be notified via e-mail that your account has been enabled.  You can then start trading once you fund your account.

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How will I be able to trade? Will I be able to trade over the phone and via the web?
Orders can be entered via the myTrack system, myTrack web site, or telephone at an additional cost.

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How much will I have to pay for my trades?

Market orders for OTC and listed securities will be $12.95.
Limit orders in OTC securities will be $12.95.
Limit orders in listed securities (NYSE/AMEX) will be $15.95.
Option orders will be $18.00 + $1.75 per contract ($25 min.)
Broker assisted trades (trades placed by telephone) will be $15 + regular commission.   In the uncommon event that our servers or our link to the internet go down, commission charges on phone orders, during that period of time, will not include the additional $15 surcharge.

Click here to see our current commission schedule.
Click to see information about our Frequent Trader Rebate Program and Trade Volume Discount.

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What about margin trading?

The initial margin requirement, based on Regulation T, is 50%.

If the % equity falls below 25%, you will receive a maintenance margin call for an amount that will bring your account back up to 50%. This maintenance margin call must be met on the first day, by 2:00 PM EST.

If the % equity is greater than 25%, but falls below 35% (or below 40% for concentrated accounts), you will receive a house margin call for an amount that will bring your account back up to 50%.

This house margin call must be met by the second day, at 2:00 PM EST.

When shorting stocks, there is a minimum requirement of $5 per share. So the initial reqirement, based on Regulation T, is the greater of 50% of the market value or $5.00 per share. The maintenance requirement on the short position (to calculate margin calls) will be the greater of 35% of the market value or $5.00 per share.

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How much money is needed to open an account?

The minimum dollar amount to open a margin account is $2000.   The minimum dollar amount to open a cash account is $500.

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How quickly will I get a confirmation? Will I be notified via e-mail?

You will be sent a confirmation as soon as we receive it. You will be notified by e-mail, though if you are using myTrack you will receive notification directly on myTrack.

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What kind of support can I expect?

Toll Free Telephone support for trading is provided from 7:00 AM until 8:00 PM EST.  Support hours for all other inquiries is provided from 8:00 AM until 6:00 PM EST.  Support may also be accessed via myTrack's live chat rooms from approximately 7:00 AM to 6:00 PM EST.

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Sometimes I have problems trading through my on-line broker. How do you avoid these problems?

As a provider of mission critical market information to the professional user for 20 years, Track Data has learned to have bandwidth and hardware in excess of current needs. We presently use less than 50% of our capacity and intend to keep such leverage in the future. Our systems are NT based and are easily scalable in adding capacity.

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What can I look for in the future? 

  • More direct connections to ECN’s and Market Makers.
  • The ability to trade Single Stock Futures.

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What other details can you give me?

  • Short selling is available.
  • You may place orders until 8:00 PM EST.
  • ECN’s will be used for some orders.
  • Clearing is handled by Penson Financial Services, Inc.
  • IRA accounts will be accepted.
  • Your account will be protected up to $25 million. 
  • Cash balances earn monthly interest or can be automatically swept into a money market fund of your choice.
  • Free and unlimited checkwriting is available.
  • Frequent trading rebate program is in effect.
  • You get your first week of trading commission-free.

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How do I complete an application for a new account?

Simply click on the "Open a Trading Account" button on the upper left-hand corner of our home page at www.mytrack.com

You can also fill out at application directly from the myTrack program.  Simply click on the yellow "Open Trading Account" button, select the type of account you would like to open, and fill out the appropriate form.

Once you fill out the application you will receive a package from us containing your pre-filled application, and the myTrack software CD.

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Which securities can I trade?


All listed Stocks, OTC, and most OTC-BB stocks can be traded.  In addition, you can trade Options, No-Load Funds, Load Funds, and Futures*.

*For more information on futures trading please click here.

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What type of account protection do you provide?

We provide SIPC coverage and additional coverage. 

Customer accounts are covered up to $500,000 (including $100,000 for cash claims) by the Securities Investor Protection Corporation (SIPC), which protects securities customers of its members. An explanatory brochure is available upon request or at www.sipc.org.

In addition, customer accounts have supplemental protection of $24,500,000 (including $900,000 for cash claims), purchased through Lloyd's of London. Lloyd's, which has been in business since the 17th century, operates in 120 countries and is the second largest commercial in the world.

Notes: SIPC does not cover commodity contracts and options on futures. SIPC and supplemental coverage do not protect against market loss.

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What type of orders can I place?

Market Orders

The most common type of order is a "market order." The execution price you receive on a market order is determined by the current market price at the time your order is presented in the marketplace. Usually, a buy market order will be executed at or near the current ask, and a sell market order at or near the current bid.

Limit Orders

You can specify what buy or sell price you are willing to accept by entering a "limit order." A limit order can only be executed at the specified price or better (i.e., a buy limit order must be filled at your limit price or lower and a sell limit order must be filled at your limit price or higher). Thus, the limit order runs the risk of not being executed since there is no guarantee that the market price will ever reach your limit price.

Stop Market Orders 

By placing a "stop market" order, you specify the price that "triggers" your order to become a market order, which is then subject to all applicable rules and regulations regarding market orders. A "stop market" order placed for an OTC security is "triggered" when either the bid or offer reaches the "trigger" price that you have selected. A "stop market" order placed for a listed security is "triggered" when the security trades at that price. A buy stop market order must be placed above the current market price and a sell stop market order below the current market price. Stop orders, typically, are used to limit a loss or protect a profit.

Stop Limit Orders

A "stop limit" order is similar to a stop market order except that once the order is "triggered," it becomes a limit order instead of a market order. (Again, orders placed for OTC securities are "triggered" when a bid/offer reaches your stop price. For Listed orders, a trade must occur at your stop price to "trigger" the limit order.) While normally the limit price is set equal to the stop ("trigger") price, the limit price can differ from the stop price. Once the limit order has been "triggered," it is subject to all applicable rules and regulations regarding limit orders.

NOTE: Stop and stop limit orders are only available on certain Over-the-Counter securities. They are available on all listed securities.

Limit Sweep Orders

A Limit Sweep Order allows you to attempt to fill your entire order by automatically cycling through all available ECNs and Market Makers.  See below for a complete explanation of how a Limit Sweep Order works.

The order is split and routed to each market participant in the following order and in the available size shown on Level II by each participant:

Best tier price (highest bid or lowest ask)
Track
Island
Other ECNs (REDI, MarketXT, INCA,etc.)
Direct access market makers (Knight, Herzog, MASH, etc.)
Other Market Makers via Selectnet

Next price tier (up to and including limit price)

Same ranking as above

If the order is not completely filled during the first round of submissions, either because not enough shares are available from all Level II participants at the limit price or because market makers reject all or a portion of the order received by them, then the remaining portion of the order is resubmitted via additional sweep attempts after approximately 10 seconds if any market maker still displays on Level II at or better than the limit price.

If the quantity sent to the market maker is not filled within approximately 20 seconds, the unfilled portion is cancelled and resubmitted via an additional sweep order segment.

Orders will only be routed to market makers appearing on the Level II display at or better than the limit price. Preferences and exclusions do not apply for sweep orders.

The order will be submitted in pieces, as indicated above, with each piece appearing as a separate order on the open order tab. Each segment may be cancelled by using standard cancel procedures.

If the order limit price is better than the best quote shown on Level II, the order becomes a regular limit order and is treated as such. It will not become a sweep order if market makers subsequently appear at the limit price.

Market Sweep Orders

When submitting a market sweep order, your order will turn into a limit sweep order set $1 above/below the current price. For example: If you wish to enter a market sweep buy for a security which is trading at 23.45, the system will turn the order to a limit sweep order with a limit of 24.45 or better.

Pseudo Market Sweep Orders

This can be achieved by setting the limit price at a level which will clear all the volume in the order using the displayed Level II market maker volumes plus a safety margin. For example: A buy for 2000 shares shows that the cumulative volume at 24 7/8 is 800, at 25 it’s 2100, at 25 1/8 it’s 2700, and at 25 ¼ it’s 3500. You submit a limit of 25 1/8 or 25 ¼ to ensure your quantity is available.

Commissions and fees:

Each segment after the first will incur a $3 charge. Normal ECN and Selectnet surcharges will apply to the total order.

Important: Each executed segment of your sweep order qualifies as a trade for purposes of day trading rules. For example, if your buy market or limit sweep order gets executed in 4 segments, that order actually counts as 4 trades, and will subject you to "pattern day trader" status if you subsequentely sell some or all of the shares on the same day.

Conditional Orders

There are two types of conditional orders available; OSO and OCO.

OSO - Order Submits Order

This allows you to enter two orders, one at a time, that are linked together. When the first order gets executed the second order is then submitted for execution.

OCO - Order Cancel Order

This allows you to enter two orders, one at a time, that are linked together. Both orders are submitted for execution. When one of the orders is executed, or partially executed, a cancel order is automatically submitted to cancel the other order.

There is a possibility that both orders will get executed if the other order executes before the cancel is processed. So it is possible that you could have a complete or partial fill on one order and then a complete or partial fill on the other order.

Please note that if you cancel one order, a cancel order for the other order is not automatically submitted. The customer would have to manually enter the cancel order for the other existing order.

Instructions for both OSO and OCO orders

You enter these orders the same as any other orders. The "Order #" field designates which order you are currently working on. When you submit the first order the Order # field automatically is reset for Order 2. The order pair is only submitted to the myTrack broker after both orders are completed.

These orders will appear as two individual orders in the "order" tab of the myTrade screen. There is a new field "trade type" which will indicate that the orders are linked.

Order Qualifiers

In addition to the various types of orders you may place, you can qualify your order with the following duration and condition qualifiers:

Duration

Day Order

Unless otherwise specified, all orders are defaulted as "day orders." If not executed during the day, all day orders are cancelled at the end of the day.

Good 'Til Cancelled ("G.T.C." or "Open Order")

A GTC order remains open for 30 days unless the order is either executed or cancelled by you.  The GTC qualifier can be placed on a limit, stop market, or stop limit orders.

Condition

Fill or Kill

If an order has a "fill or kill" condition, the entire order must be filled immediately or else it is cancelled.

All or None

If an order has an "all or none" condition, the entire order must be filled in one transaction. The order does not have to be filled immediately as the execution can occur during the course of the trading day.
 
 

Priority of Orders

Since a number of orders can reach the marketplace at approximately the same time, a standard for the priority of orders has been set to determine which orders will be executed first.

PRICE, TIME, SIZE: Price is the first priority. The best bid and best offer will be executed first. If you have the same price as others, time is the next priority. Your order has priority over orders entered after yours. If your order arrived with the same price at the same time, size of orders will receive priority. Generally, the larger order receives priority.

For example, you place order to buy 100 shares of XYZ at a limit price of $100 and is the first in line. Any share traded at $100 would entitle you to an execution. However, if there are 1,000 shares ahead of you (entered before you) at $100, then 1,100 shares would have to trade at $100 in order for your order to be executed.

Some exceptions may apply.

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How can I fund my account?


For Domestic Accounts...
      We accept personal checks and wire transfers.

For Foriegn accounts...
      We accept only wire transfers.

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Do you accept money orders, bank drafts, and cashier's checks?


No, money orders, bank drafts, and cashier's checks are not accepted.

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What are the wiring instructions?


Wiring instructions are as follows:

DOMESTIC WIRES:
JP Morgan Chase Bank
55 Water Street
New York, NY 10041
ABA#021-000-021
For the account of Penson Financial Services
Acct#066-6-19580
For further credit to customer: Customer's Name
Customer account: Account #*

  * (Account # must be Penson's 8-digit account # - NOT the TDSC or myTrack account # you received upon submitting your   application initially.)

International Routing Swift # CHASUS33
FOREIGN WIRES:

If you are a foreign investor and would like to fund your account in your country’s currency, please follow these instructions.

Note:

YOU MUST CONTACT TDSC’s CASHIERING DEPT. WITHIN 24 HOURS OF SENDING A WIRE TO ENSURE THE MONEY IS CREDITED PROPERLY.


JPMorgan London

SWIFT BIC CHASGB2L

F/A/O Penson Financial

account number:

0022075802 for Sterling   IBAN # GB86CHAS60924222075802

0022075801 for US Dollar IBAN # GB16CHAS60924222075801

0022075803 for Euro       IBAN # GB59CHAS60924222075803

0022075804 for Canadian Dollar  IBAN # GB32CHAS60924222075804

FFC Penson account number* and Name.

 

  * (Account # must be Penson's 8-digit account # - NOT the TDSC or  myTrack account # you received upon submitting your application initially.)

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To whom should I make out a personal check?

Please make check out to:

Penson Financial Services, Inc.
(Any checks made out to myTrack, Track Data ,Track Securities, Track Data Securities, etc. will not be accepted for deposit and will be returned.)

Send to:

Track Data Securities
691 Fulton St. 

Brooklyn, NY 11217 

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What are your policies about when initial funds clear?


1) Wired funds: Full amount within 1 business day after receipt. As a bonus to our customers, all wires of $500 or more used to initially fund an account, plus all subsequent wires of $5,000 or more will be given 2 commission-free trades.

2) Personal checks (Including E-checks after initial funding):
First $10,000 within 1 business day after receipt; remaining amount will be posted 10 business days after receipt (or after confirmation that the check cleared).   Any check received after 2:00 PM Eastern time is considered "received" the next business day.
  Please note that credit card checks will not be accepted for deposit.

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What if I am a resident of a country other than the U.S.?

All non-U.S. citizens must fill out the appropriate Form W-8.

Please click on following links to download the appropriate form:

(All forms are in Acrobat PDF format)

Form W-8BEN - Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding.
(Instructions for Form W-8BEN.)

Form W-8ECI - Certificate of Foreign Person's Claim for Exemption From Withholding on Income Effectively Connected With the Conduct of a Trade or Business in the United States.
(Instructions for Form W-8ECI.
)


Form W-8IMY - Certificate of Foreign Intermediary, Foreign Partnership, or Certain U.S. Branches for United States TaxWithholding.
(Instructions for Form W-8IMY.)

Form W-8EXP - Certificate of Foreign Government or Other Foreign Organization for United States Tax Withholding.
(Instructions for form W-8EXP.)



Our clearing firm will accept only wired fund (personal checks, cashiers checks, and money orders will not be accepted). The full amount will be posted within 1 business day after receipt. As a bonus to our customers, all wires of $500 or more used to initially fund an account, plus all subsequent wires of $5,000 or more will be given 2 commission-free trades .

Special note for IRA and Foreign Accounts:
Incoming funds will not be processed unless all new account paperwork is submitted and processed.

Any incoming funds will not be accepted unless all necessary paperwork has been received and processed.


Important Note For Foreign Accounts

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Do you offer checkwriting privileges?

Yes, checkwriting is available and it is free.

Checkwriting is available after you have executed the first trade in your account. There is a minimum account equity requirement of $100 to have checkwriting privileges. There is no charge for the first set of checks; reorders are $5 for 100 checks..

In order to add checkwriting to your account, please complete the Checkwriting application and mail it to us (sorry, no faxes accepted). If you do not have the application that was mailed with your New Account Application, you can download a Checkwriting Application by clicking here.

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How do I withdraw money from my account?

First go to myTrade, from the top bar select Cash Management, then select Withdraw.  Indicate the dollar amount requested, then select how you wish to have the funds sent to you. You can chose 1) regular mail, 2) overnight delivery at a cost of $13.50, or 3) you can select to have the funds wired to your bank at a cost of $15.00.

If you choose to have the funds wired, keep in mind that funds can only be sent to a bank account having the exact name as your myTrack trading account.

We will not process a request to have the funds sent to a third party. This means that if your account reads Joseph and Mary Smith, you must provide instructions to an account that also reads in the name of Joseph and Mary Smith.

Also note that checks can only be issued to the parties on the account and can only be sent to the address of record on the account.

Should you not have access to the myTrade system, you can request funds out of your account by sending an email request to cashiering@trackdata.com. You can also fax your signed request to 718-923-3127.

If you have checkwriting, you can simply write a check.Funds can be drawn only against settled funds. Please be aware that the "Checking Availability" amount indicated on the myTrack screen may include unsettled funds. Equity trades settle in 3 business days, and option trades settle in 1 business day. (Please note that checkbook orders will only be processed after the initial trade in your trading account.) Please note that if your account is subject to a call, checks written against your account will be returned until the call is satisfied (returned check fees will apply). Foriegn accounts are not eligible for checkwriting.

It is important to note that if you deposited a check into your myTrack account and you want to subsequently withdraw those funds, you must wait until the 11th business day after the date of the deposit for the funds to become available to send to you or to draw against your issued checkbook. Funds that were wired into the account, can be drawn against on the third business day after they were first posted to the account.

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What should I do if I have a question regarding activity in my account?


It is the customer’s obligation to notify Track Data Securities Corporation (TDSC) in a timely manner of any discrepancy regarding their account. In the event of a trade dispute or any other issue relating to an order, TDSC expects our customers to notify our trading staff promptly (within ½ hour of the occurrence). Whether it be an improper fill or confirmation of order status, the earlier we receive your inquiry, the more timely we can resolve the issue.

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